HIGH PERFORMANCE LEARNING:
1. Our Data Promise to you
High Performance Learning is committed to respecting and protecting your data while it is in our care. We collect your personal information because it helps us to understand your needs and guides how we interact and communicate with you about our services. We have strict policies and procedures in place to protect your data when you send it to us; when we process it in order to provide you with the services you have requested; or, where you have given us your permission to do so, to send you information that we think you will find interesting, and when we store your data on our servers.
2. The lawful bases High Performance Learning process personal data
High Performance Learning rely upon four of these lawful ways to collect, use, store and process personal data: Consent, Contractual; Legitimate Interests and Legal Obligations.
To perform our contractual obligations to you
We process your information to perform our contractual obligations to you when we use your information to provide you with the services you have requested. For example, when you purchase a FoundationProgramme from us, we process your payment and contact information as necessary to confirm the programme. We process your contact information and other details to provide you with resourcesto support your HPL journey such as HPL Online.
To pursue legitimate interests.
To comply with our legal obligations.
We process and share your information as necessary to comply with our legal obligations when we use your information to protect our rights or the rights of others and when we share your information with other parties where required by law or as necessary to protect our rights.
With your consent.
3. What Personal Data do we collect?
High Performance Learning collects Personal Data in a number of ways, such as, when you sign up for a programme, exhibit at an event, provide details at an event, when you interact with us via our websiteor other digital services. This Personal Data could include:
- Contact information, your name; postal address; email address; phone number.
- Comments, photos, videos and other content that you choose to publish or share with us.
- Payment information for subscriptions or services.
- Your dietary and accessibility requirements if you are attending one of our events.
- Information you provide when participating in survey; event or apply for a job.
- Location information, when you permit our digital services to access device location. To prevent this access, please refer to instructions provided by your mobile service provider.
- Information we obtain from other sources, such as our carefully selected partners, and social media platforms
You may give us information about other people, such as the name and email of a contact if you are attending an event or sharing contact information to allow colleagues to access the HPL Online platform. Please ensure that you are authorised or have the person’s permission to do so.
4. How do we keep it secure?
We hold your personal data on our secure systems, mainly based with the UK and the European Economic Area (EEA). Our staff are trained in data security, and our staff policies and procedures help our staff to understand what is required of them under their obligations to us, and also their responsibilities under GDPR and other privacy legislation.
When we ask another organisation to provide a service for us, we ensure that they have appropriate security measures in place. If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be transferred with the correct protection in place.
5. How do we collect Personal Data?
We collect your details when you register on our website; use our services; place an order for our services; correspond with us by phone, e-mail or otherwise; register to attend one of our events; participate in discussion boards on HPL Online or other social media functions; apply for a job.
With regard to each of your visits to our websites we may automatically collect the following information:
- technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our main office.
We will always be transparent about how we plan to use your data so that you have the choice whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.
If you give us your consent to send you further marketing messages we may contact you from time-to-time with news, offers, and event information from which you may always opt-out or unsubscribe. It is not our practice to contact you if you have made it clear that you do not wish to hear from us about our services.
We may need to authenticate your identity to provide you with access to HPL Online. We might also send you surveys or receive a newsletter, for instance. If you do not wish to participate you may simply decline our invitations.
HPL Online may collect user data, which we use to learn about our most popular content and improve our services.We may use the service Google Analytics to provide us with anonymous statistical information about your use of our website and digital services.
6. How do we use your Personal Data?
Delivering a service
We will use your personal data when fulfilling a service that you have requested. For example, registering to access online content; register to attend an event or apply for a job.
If you register to attend, sponsor or exhibit at one of our events such as the HPL Annual Conference, we may share details such as your name, job title and company name. Please note that at some events photographs and video footage may be taken and used for post event publicity. If you have any objection please email email@example.com
7. Do we share that data with any other companies?
We may share your data with institutions to which you are affiliated. For example, information about which sections of HPL Online you have access may be shared with the school you work for.
If you send in a comment, post in the HPL Online forum or post on social media, we may use it as a testimonial without mentioning your full name or publishing any information that would identify you. Furthermore, in some circumstances, we may display some of your information such as your username and age. Others may be able to see your personal data if you post any information on forums and may be used to send you unsolicited communications over which we have no control.
Please take care when using social networking sites to which we may invite you to join that you do not disclose anything that you might later wish to retract.
There are certain times when we may have a legal obligation to disclose your data in good faith where it is required by law or to respond to subpoenas or warrants served on us, or where we have a requirement to protect or defend the rights of High Performance Learning or any users of our services. We will always ensure that those requesting the information have the legal right to do so.
8. The information we may collect from you about others
Sometimes schools who use our services share their employee's data with us in order to access HPL Online and other online resources. If you are an employee at a school who is planning to do this and do not wish this to happen, please contact the data officer in your organisation.
9. Leaving our website and moving on to third party websites
10. Cookies and how we use them
11. Opting out on Receipt of Email Marketing Communications
If you receive a marketing email from us, you will have the option to “opt-out” by clicking on the unsubscribe link provided at the bottom of each and every message we send you. For service based messages, such as webinar reminders from HPL Online, contact firstname.lastname@example.org if you no longer wish to receive them.
If you receive a call from High Performance Learning, please let the call operator know you do not wish to receive any further calls.
12. Using our websites from outside the UK
Our servers are situated in the EEA and when you submit your details and in whichever country you are situated you agree to the data being transferred to the EEA and processed under the terms of GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which stem from European Directives 95/46/EC and 2002/58/EC respectively. If you are not in agreement please do not use our website or HPL Online.
13. How you can gain access to the personal data we collect about you
Under GDPR, you have a number of rights, which are aimed at giving you control about how your personal data is used by us.
Access your personal data
Amend your personal data
You may ask us to make any changes that you consider necessary to make the information accurate, please let us know and we will rectify this as soon as possible. Please email email@example.com. We will require that you satisfactorily identify yourself to demonstrate your entitlement to view this data.
Delete your personal data
If you wish for your personal data to be deleted we will review any request on a case-by-case basis. We will respond to you as soon as possible, at least within 30 days of receiving your request.
14. How long do we keep your personal data?
We hold personal data for different purposes and the length of time we keep your information will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, which is based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
Complaints will be responded to within 30 days. If you are not satisfied with the response, you should refer your complaint to the ICO ico.org.uk/concerns/
Any changes will be effective immediately.